Shipping Policy
All purchases are shipped from our warehouse by courier. Most orders are typically shipped out in 2-5 business days (excluding Sundays and public holidays) based on product stock availability. The actual estimated date of delivery will be communicated to customer once the product has been shipped.
However, product delivery may get delayed due to reasons beyond our control or attributable to logistics, national and public holidays, riots, political disturbance, natural calamity, act of god or any other such force majeure event. You agree that no refund or cancellation will be allowed due to any delay in delivering the products within the estimated time of delivery provided on the Website and/or communicated to you.
Order Deliveries will be made between 9:00 AM – 6:00 PM (Monday–Saturday, excluding public holidays).
Goods will need to be signed for upon delivery. Certain courier partners may require an OTP to complete your delivery. The OTP will be sent to the number entered by you at the time of placing the order.
If you need to report any claims for damages, please contact Customer Service within 48 hours of receiving your order. However, please note that we will not be responsible for any damages to your purchase after delivery.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges for your delivery will be clearly indicated at the time of checkout.
We are only responsible for compliance with the Export and Customs Laws of India, the country of our operation. We do not currently ship orders outside of India.
Complaints Policy
In the case of concerns or any complaints regarding product quality, please send us an email at care@qiayurveda.com, within 10 days of the date of receipt of the product, with the following details included:
- Order number
- Product that is highlighted for a quality issue
- Details of your concern
- Reference number/s, if any
- Images or videos to support your concerns, along with a photo of the back label of the product where the Batch Details are clearly visible.
Please note that we may take from 24 - 48 hours to review your concerns and respond.
Once your concern/ complaint has been registered on our system, you will be provided with a ticket number that can be used to track the status of your complaint. Please quote this reference number when communicating with our Grievance Redressal Officer.
You may also opt to inform us of any issues with product quality by leaving us a message on the contact page or WhatsApp number. Following this, our customer representative will contact you to have the product sent back to our factory for a quality assessment. You will be informed of our findings upon our assessment.
Should we find your concerns/ complaints valid, we will initiate a Refund /Exchange within 7 days of the consignment being received by our Quality Inspection team. The quality inspection process will take a minimum of 21 working days to complete.
You may be eligible for a replacement/refund solely at the discretion of the company.